Return & Refund

Refund/Return would be applicable in the following cases :

• Wrong item is sent- If the Model received is different from what is shown in the picture or if there is a difference in technical specifications, We offer a full replacement/refund as requested by the customer. It should be reported within 72 hours of receiving the product with supporting images or videos. However for Machines, Tools, Equipment,Spares or Accessories the color of the product might vary depending on the Manufacturing upgrades.

• Item Damage - In case there is damage to the product, We offer a full Replacement or Refund whatever is requested by the customer. However the damage has to be reported to us within 72 hours of receiving the product with supporting photos or videos.

• Defective Product Received - In case of a defective product, We offer full Refunds, Replacement or Availability of Spare parts/Missing piece (If applicable) whatever is requested by the customer. The defects have to be reported within 72 hours of receiving the product with supporting images or videos.

• Jawa Tools offers a full refund in case the cancellation request is made before the dispatch of the product.

• In case of Cancellation requests after the product has been dispatched, a courier fee would be deducted for shipments . If the assured delivery date has been missed, Jawa Tools would offer a full refund.

• Our team is available on info@jawatools.com or Whatsapp Messenger

Shipping & Delivery

• All orders are expected to be dispatched within 2 business days of order received.

• Our dispatch timescales do not include weekends and public holidays.

• The delivery time varies from place to place, it takes around 2-7 days to be delivered.

• We don't allow editing of orders or addresses once the order is placed.

• After your payment confirmation, our operations team ensures that your order is shipped as early as possible.

• In some cases, it may take longer to receive the shipment depending on your location and accessibility.

• Please do NOT pay for any additional charges to courier staff. Your invoice amount is inclusive of all charges.